How to Cancel AXA Insurance UK
AXA UK offers car, home, health, and travel insurance. Cancellation is handled by phone. Standard cancellation fees and pro-rata refunds apply depending on when you cancel during the policy year.
Steps verified March 2026
Quick Facts
Monthly cost
£40.00/mo
£480.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Pro-rata refund minus cancellation fee for mid-term cancellations. 14-day cooling-off applies.
After cancellation
Policy and claims records retained for regulatory compliance.
What to Watch Out For
- Phone-only cancellation for most products
Cancellation Steps
Go directly to AXA Insurance UK cancellation pageFind your policy details
Have your policy number and personal details ready.
Call AXA
Call 0330 024 1158 for car insurance or check your policy documents for the relevant number.
Request cancellation
The agent will process your cancellation and confirm any fees or refund.
Get written confirmation
AXA will confirm your cancellation by email or post.
Tips & Things to Know
- AXA health insurance has a separate cancellation process from general insurance.
- Cancel within the 14-day cooling-off period for new policies to avoid fees.
- Check your documents for the specific cancellation terms for your product.
Your Consumer Rights
- FCA rules provide a 14-day cooling-off period for new insurance policies.
- AXA must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I cancel AXA insurance online?
Generally no. Most AXA policies require a phone call to cancel.
Is there a cancellation fee?
Yes. AXA typically charges an administration fee for mid-term cancellations.
Will I get a refund?
You may receive a pro-rata refund for unused cover minus any fees.
Does AXA auto-renew?
Yes. AXA policies auto-renew unless you cancel before the renewal date.
What is the cooling-off period?
14 days from policy start or receipt of documents, whichever is later.
Annual Cost
£480.00
per year for AXA Insurance UK
Cancelling saves you this every year