How to Cancel Capital One
Capital One is a major US bank known for no-fee checking and savings accounts and popular credit cards (Venture, Quicksilver, SavorOne). Bank accounts can be closed online, by phone, or in a Capital One Cafe. Credit cards are closed by phone. Capital One does not charge early closure fees.
Steps verified March 2026
Quick Facts
Cancel online?
Yes
Pause option?
No
Refund policy
Remaining balance returned via transfer or check. No early closure fees.
After cancellation
Account records retained for 7 years per federal banking regulations.
What to Watch Out For
- For credit cards, the phone agent will offer retention bonuses and suggest product changes
Cancellation Steps
Go directly to Capital One cancellation pageTransfer your balance
Move funds to your new bank account. Update autopayments and direct deposits.
Ensure all transactions clear
Wait for pending transactions to settle.
Close online or call
For bank accounts, you may be able to close online at capitalone.com. For credit cards, call 1-800-227-4825.
Redeem rewards first
For credit cards, redeem all miles or cash back before closing.
Confirm closure
Get written confirmation that the account is closed with a zero balance.
Tips & Things to Know
- Capital One 360 accounts can often be closed online -- one of the few banks that allows this.
- Redeem all Venture miles or cash back before closing a credit card.
- Capital One has no monthly maintenance fees, so there is no cost to keeping an account open.
Your Consumer Rights
- The CFPB oversees bank account and credit card closure practices.
- Federal law requires banks to process closure requests promptly.
- Credit card issuers must allow you to redeem earned rewards before account closure.
Frequently Asked Questions
Can I close my Capital One account online?
Yes for 360 bank accounts. Credit cards require calling 1-800-227-4825.
Is there an early closure fee?
No. Capital One does not charge early closure fees.
What happens to my rewards?
Unredeemed rewards are forfeited upon credit card closure. Redeem before closing.
Can I downgrade my credit card?
Yes. Capital One allows product changes to avoid the annual fee while keeping the account open.
How does closing a card affect my credit?
Closing a credit card may increase your credit utilisation ratio and lower your score.