How to Cancel EE Mobile
EE mobile contracts can be cancelled by requesting a PAC code (to keep your number) or STAC code (to lose your number). The process is regulated by Ofcom and EE must provide the code within one working day.
Steps verified March 2026
Quick Facts
Monthly cost
£28.00/mo
£336.00/year
Cancel online?
Yes
Pause option?
No
Notice period
30 days
Refund policy
No refunds on used airtime. If within contract, early termination charges are the remaining monthly fees.
After cancellation
Your phone number is transferred to your new network if you use a PAC code. EE retains billing records.
What to Watch Out For
- When you text PAC, EE sends a retention offer before providing the code
- The EE app prominently promotes upgrades and plan changes but makes leaving difficult to find
Cancellation Steps
Go directly to EE Mobile cancellation pageRequest your PAC or STAC code
Text PAC to 65075 to keep your number, or STAC to 75075 to cancel without keeping it.
Receive your code
EE will text you the code within one working day. The code is valid for 30 days.
Give the code to your new provider
If switching, give the PAC code to your new network. They handle the rest.
Or confirm cancellation
If using STAC, your contract ends once the notice period completes.
Tips & Things to Know
- Texting PAC/STAC is free and EE cannot refuse to provide the code.
- If you are in contract, you will owe early termination fees for remaining months.
- Device payments may continue separately from your airtime plan.
Your Consumer Rights
- Ofcom rules require networks to provide PAC codes within 1 working day of a text request.
- If EE raised your prices mid-contract beyond the rate of inflation, you can leave without early termination fees.
Frequently Asked Questions
Can I cancel EE Mobile at any time?
If out of contract, yes. If in contract, you can leave but will owe early termination charges for remaining months.
Will I get a refund from EE?
No refunds for used airtime. Your final bill covers the 30-day notice period.
What happens to my phone number if I leave EE?
Text PAC to 65075 to get a porting code. Your new network uses this to transfer your number within 1 working day.
How long does it take to leave EE?
Getting your PAC code takes 1 minute by text. The switch to a new network happens within 1 working day.
Are device payments separate from my EE airtime contract?
Yes. If you have a device plan, payments continue even after you leave EE for the airtime. Check your agreement.
Annual Cost
£336.00
per year for EE Mobile
Cancelling saves you this every year