How to Cancel Freedom Mobile
Freedom Mobile (formerly Wind Mobile, later acquired by Shaw and then Videotron/Quebecor) is a Canadian wireless carrier offering competitive plans on its own network. Cancellation can be done by phone or in-store. Freedom is known for more flexible cancellation than the Big Three.
Steps verified March 2026
Quick Facts
Monthly cost
£50.00/mo
£600.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Final bill prorated. MyTab device balance due in full. No additional cancellation fees.
After cancellation
Account records retained per CRTC requirements.
What to Watch Out For
- Agent will offer plan changes and discounts before processing cancellation
Cancellation Steps
Go directly to Freedom Mobile cancellation pageCheck your account
Log in to freedommobile.ca/myaccount to review your plan and any device balance.
Call or visit a store
Call 1-877-946-3184 or visit a Freedom Mobile store with photo ID.
Request cancellation
Provide your account details and request to cancel your line(s).
Settle device balance
Pay off any remaining MyTab device balance.
Port your number if needed
Port to a new carrier to keep your number, or confirm the number will be released.
Tips & Things to Know
- Freedom MyTab device balances become due in full upon cancellation.
- Freedom coverage is limited to major urban areas -- check coverage before switching elsewhere.
- Porting your number to a new carrier automatically cancels your Freedom line.
Your Consumer Rights
- The CRTC Wireless Code limits cancellation fees and protects number portability.
- The CCTS handles complaints about Freedom Mobile cancellation issues.
- CRTC rules require carriers to process number ports within a reasonable timeframe.
Frequently Asked Questions
Is there a cancellation fee with Freedom Mobile?
No cancellation fee, but your MyTab device balance becomes due in full.
Can I cancel Freedom Mobile online?
No. Call 1-877-946-3184 or visit a store.
What is MyTab?
MyTab is Freedom's device financing programme. The remaining balance is due upon cancellation.
Can I keep my phone number?
Yes. Port your number to your new carrier before cancelling.
Is Freedom Mobile now owned by Quebecor?
Yes. Freedom Mobile was acquired by Videotron (Quebecor) as part of the Rogers-Shaw merger conditions.
Annual Cost
£600.00
per year for Freedom Mobile
Cancelling saves you this every year