How to Cancel Hyperoptic
Hyperoptic is a full-fibre broadband provider in select UK areas. Cancellation requires contacting customer services directly. Early termination charges apply if you are still within your minimum contract period.
Steps verified March 2026
Quick Facts
Monthly cost
£30.00/mo
£360.00/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
Early termination charges equal the remaining months on your contract. No partial month refunds.
After cancellation
Account data retained for billing and regulatory requirements.
What to Watch Out For
- No online cancellation option available
- Retention offers presented during the cancellation call
Cancellation Steps
Go directly to Hyperoptic cancellation pageCheck your contract
Log into your Hyperoptic account to check your contract end date and any early exit fees.
Contact Hyperoptic
Call 0333 332 1111 or email support@hyperoptic.com to request cancellation.
Confirm notice period
Hyperoptic typically requires 30 days written notice to cancel.
Return equipment
Return the router and any Hyperoptic equipment as instructed to avoid charges.
Tips & Things to Know
- Check if your building has alternative full-fibre providers before cancelling.
- Out-of-contract customers can leave with 30 days notice and no fees.
- Make sure to return the router to avoid an equipment charge.
Your Consumer Rights
- Under Ofcom rules, broadband providers must allow switching without unreasonable barriers.
- Hyperoptic must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I cancel Hyperoptic online?
No. You must call or email to cancel your broadband.
Are there early exit fees?
Yes, if you are within your minimum contract term you will pay remaining monthly charges.
Do I need to return the router?
Yes. Hyperoptic requires you to return their equipment or face a charge.
Is Hyperoptic available in my area?
Hyperoptic covers select apartment buildings and areas in major UK cities.
What is the notice period for Hyperoptic?
You need to give 30 days written notice to cancel.
Annual Cost
£360.00
per year for Hyperoptic
Cancelling saves you this every year