How to Cancel Lloyds Bank
Closing a Lloyds current account requires clearing your balance and moving direct debits. The Current Account Switch Service (CASS) makes it easier by automating the transfer to your new bank.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
No fees for standard current account closure. Overdraft must be cleared first.
After cancellation
Statements retained for 7 years per regulatory requirements.
What to Watch Out For
- Branch staff trained to offer retention deals and stall the closure process
- Online closure not available, forcing phone or branch visit
- Multiple departments may need contacting if you have linked products
Cancellation Steps
Go directly to Lloyds Bank cancellation pageOpen a new bank account first
Ensure you have an alternative account ready for your money and payments.
Use CASS via your new bank
Ask your new bank to initiate the Current Account Switch Service. They handle everything.
Or contact Lloyds directly
Call 0345 300 0000 or visit a branch to request account closure.
Confirm closure
Ensure all pending transactions have cleared and you receive written confirmation.
Tips & Things to Know
- CASS is free and completes within 7 working days.
- Ensure your overdraft is cleared before closing — you cannot close with an outstanding balance.
- Keep your final statements for tax purposes.
Your Consumer Rights
- Banks cannot unreasonably refuse to close your account under FCA rules
- CASS guarantees your switch is completed within 7 working days
- You are protected against losses during the switch by the Current Account Switch Guarantee
Frequently Asked Questions
Can I close my Lloyds account online?
No, you must call 0345 300 0000 or visit a branch. CASS through your new bank is the easiest method.
What is CASS?
The Current Account Switch Service automatically moves your payments and balance to your new bank within 7 working days.
Do I need to clear my overdraft first?
Yes, you cannot close an account with an outstanding overdraft balance.
What happens to my direct debits?
CASS moves them automatically. If closing without CASS, you must redirect them yourself.
How long should I keep my old statements?
Keep final statements for at least 6 years for tax and dispute purposes.