How to Cancel O2
O2 follows Ofcom regulations for switching. Request a PAC code to keep your number or a STAC code to cancel outright. Out-of-contract customers can leave without penalty.
Steps verified March 2026
Quick Facts
Monthly cost
£25.00/mo
£300.00/year
Cancel online?
Yes
Pause option?
No
Notice period
30 days via PAC/STAC code process
Refund policy
Out-of-contract: no fees. In-contract: early termination charges for remaining months.
After cancellation
Account data retained per Ofcom requirements. Number ported if using PAC.
What to Watch Out For
- O2 Refresh device payments continue separately after airtime switch
- Retention team contacts you after PAC request
- O2 Priority benefits loss not mentioned during exit process
Direct Debit & Billing Warnings
- O2 Refresh splits your contract into device and airtime; switching networks does not cancel device payments
Cancellation Steps
Go directly to O2 cancellation pageText PAC to 65075
From your O2 phone, text PAC to 65075 to get your porting code.
Or text STAC to 75075
If you do not want to keep your number, text STAC instead.
Receive the code within 1 working day
O2 must provide the code by law. It is valid for 30 days.
Give the code to your new provider
Your new network processes the switch, usually within 1 working day.
Tips & Things to Know
- Check the My O2 app for your contract end date and any early exit fees.
- O2 Refresh splits your device and airtime — device payments continue even after switching.
- O2 Priority perks stop working once you leave.
Your Consumer Rights
- Ofcom rules require providers to issue PAC codes within one working day
- You have the right to switch and keep your number under Ofcom regulations
- Early termination fees must not exceed the remaining contract charges
Frequently Asked Questions
How do I get a PAC code from O2?
Text PAC to 65075 from your O2 phone. O2 must provide it within one working day.
What is the difference between PAC and STAC?
PAC keeps your number. STAC cancels your contract without porting your number.
Do O2 Refresh device payments stop when I leave?
No, device plan payments are separate and continue until the device is fully paid off.
Do I lose O2 Priority?
Yes, O2 Priority offers and rewards stop working when you leave O2.
Can I leave O2 without charges?
Yes, if you are out of contract. In-contract customers pay early termination charges.
Annual Cost
£300.00
per year for O2
Cancelling saves you this every year