How to Cancel Plusnet
Plusnet provides broadband and home phone services. You must give 30 days notice to cancel. If you are within a minimum contract term, early termination charges apply. Use the One Touch Switch process for broadband to simplify the move.
Steps verified March 2026
Quick Facts
Monthly cost
£29.99/mo
£359.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Notice period
30 days
Refund policy
No refund for remaining days in the current billing period. Early termination charges apply within minimum contract terms.
After cancellation
Your email address (@plus.net) may remain active for a limited period. Account data is retained per regulatory requirements.
What to Watch Out For
- Retention team will offer discounts and upgraded packages during the cancellation call
- May be passed between departments during the cancellation process
Cancellation Steps
Go directly to Plusnet cancellation pageCheck your contract end date
Log in to your Plusnet account at plus.net and check when your minimum term ends.
Use One Touch Switch (recommended)
If switching to another broadband provider, give your new provider your Plusnet account details. They handle the switch.
Or call Plusnet to cancel
Call 0800 432 0200 to cancel if you are not switching to another provider.
Return any equipment
Return the Plusnet router within 30 days if requested.
Tips & Things to Know
- One Touch Switch (from April 2023) means your new provider handles the cancellation for you.
- If outside your minimum term, there are no early termination charges.
- Check if you can downgrade rather than cancel if you just want a cheaper plan.
Your Consumer Rights
- Under Ofcom rules, One Touch Switch means your new provider handles the broadband switch process.
- Early termination charges must be fair and proportionate under the Consumer Rights Act 2015.
Frequently Asked Questions
Can I cancel Plusnet online?
No. You must call or use One Touch Switch via your new provider.
What are Plusnet early termination charges?
You pay the remaining months of your minimum term at a reduced rate.
What is One Touch Switch?
A process where your new broadband provider handles the switch from Plusnet automatically.
Do I need to return the Plusnet router?
Plusnet may request the router back within 30 days of cancellation.
Can I keep my Plusnet email?
Plusnet email may remain active for a limited time. Check current policy when cancelling.
Annual Cost
£359.88
per year for Plusnet
Cancelling saves you this every year