How to Cancel Rogers
Rogers is one of Canada's "Big Three" telecoms, offering wireless, internet (Ignite), TV, and home phone services. Cancellation requires a phone call and navigating retention teams. Rogers has faced criticism for difficult cancellation processes. Early termination fees are regulated by the CRTC.
Steps verified March 2026
Quick Facts
Monthly cost
£80.00/mo
£960.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days
Refund policy
Early cancellation fees regulated by CRTC. Final bill prorated. Device balance due in full.
After cancellation
Rogers email (rogers.com) deactivated after cancellation. Return equipment within 30 days.
What to Watch Out For
- Phone-only cancellation with aggressive retention agents
- May claim you have a contract when you do not
- Calls can take 30+ minutes with multiple department transfers
Cancellation Steps
Go directly to Rogers cancellation pageReview your account
Log in to rogers.com/myrogers to check your contract, device balance, and services.
Call Rogers
Call 1-888-764-3771 and say "cancel" to reach the retention department.
Verify your identity
Provide your account PIN and answer security questions.
Request cancellation
Firmly request cancellation. The agent will offer retention deals.
Return equipment
Return all modems, set-top boxes, and routers within 30 days.
Tips & Things to Know
- Port your number to a new carrier to cancel wireless automatically.
- Document everything and get a cancellation confirmation number.
- If you have complaints about the cancellation process, escalate to the CCTS.
Your Consumer Rights
- The CRTC Wireless Code limits early cancellation fees and protects your right to cancel.
- The CCTS handles complaints about Canadian telecoms, including billing disputes.
- Rogers must provide final bills within 45 days of cancellation.
Frequently Asked Questions
Can I cancel Rogers online?
No. You must call 1-888-764-3771 to cancel services.
What is the early cancellation fee?
Wireless ECF is limited to remaining device subsidy per CRTC rules. Internet/TV fees vary.
How do I return Rogers equipment?
Return to a Rogers store or ship back using the provided label within 30 days.
Can I port my number from Rogers?
Yes. Contact your new carrier to initiate a port, which cancels Rogers wireless.
What if Rogers overcharges after cancellation?
File a complaint with the CCTS if Rogers continues to bill after cancellation.
Annual Cost
£960.00
per year for Rogers
Cancelling saves you this every year