How to Cancel TSB
TSB allows you to close your current account through multiple channels. The Current Account Switch Service (CASS) makes it easy to move to another bank. Direct debits and standing orders are automatically transferred.
Steps verified March 2026
Quick Facts
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Any remaining balance is transferred to your nominated account on closure.
After cancellation
TSB retains account records for at least 6 years for regulatory compliance.
What to Watch Out For
- No fully online account closure option
Cancellation Steps
Go directly to TSB cancellation pageOpen a new account first
Make sure you have another bank account ready to receive your funds and payments.
Use the switching service
Ask your new bank to initiate a switch using the Current Account Switch Service. This closes your TSB account automatically.
Or contact TSB directly
Call 03459 758 758 or visit a branch to request account closure without switching.
Confirm closure
TSB will transfer any remaining balance and confirm closure in writing.
Tips & Things to Know
- The Current Account Switch Service guarantees the switch completes within 7 working days.
- Make sure all pending transactions have cleared before closing the account.
- Update any services that pay into your TSB account with new details.
Your Consumer Rights
- The Payment Accounts Regulations 2015 give you the right to switch or close your account.
- TSB must not make account closure harder than opening under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I close my TSB account online?
Not directly. You can use the switching service through your new bank, call, or visit a branch.
How long does it take to close a TSB account?
Using CASS, it takes 7 working days. Direct closure may take a few days longer.
Will my direct debits be moved?
Yes, if you use the Current Account Switch Service, all payments are moved automatically.
Is there a fee to close my TSB account?
No. There is no charge for closing your account.
What happens to my overdraft?
Any outstanding overdraft must be repaid before the account can be closed.