How to Cancel Verizon
Verizon is a major US carrier offering wireless, Fios fibre internet, and home phone services. Most Verizon wireless plans are now contract-free, but device payment plans continue after cancellation. Fios cancellation may require returning equipment. Expect retention efforts and be prepared with your account PIN.
Steps verified March 2026
Quick Facts
Monthly cost
£80.00/mo
£960.00/year
Cancel online?
No — phone/letter required
Pause option?
Yes
Notice period
30 days for Fios
Refund policy
Final bill is prorated. Device payment balances become due in full upon cancellation.
After cancellation
Verizon retains account records per FCC data retention rules. Cloud storage data is deleted after account closure.
What to Watch Out For
- Requires a phone call to cancel -- no online option for full cancellation
- Transfers to retention specialist who offers progressively better deals
- May quote inflated early termination fees before revealing actual amount
Cancellation Steps
Go directly to Verizon cancellation pageReview your account
Log in to verizon.com/signin to check device payments, contract status, and final bill estimate.
Call Verizon
Call 1-800-922-0204 for wireless or 1-800-837-4966 for Fios.
Provide your account PIN
You will need your account PIN or last 4 of your Social Security number for verification.
Request cancellation
Clearly state you want to cancel. Decline retention offers if you have decided to leave.
Return equipment
Return any Fios equipment (router, set-top box) using the prepaid shipping label Verizon sends.
Tips & Things to Know
- Port your number to a new carrier to automatically cancel Verizon wireless.
- For Fios, return equipment within 30 days to avoid unreturned equipment charges of up to $300.
- Check for any promotional credits that may convert to charges upon cancellation.
Your Consumer Rights
- The FCC mandates clear disclosure of early termination fees and contract terms.
- Under state consumer protection laws, Verizon must honour quoted prices and promotional terms.
- The FTC prohibits deceptive billing practices including unauthorized charges.
Frequently Asked Questions
Can I cancel Verizon online?
You can start the process online but must call to complete wireless cancellation.
Is there an early termination fee?
Most current plans have no ETF. Older contract plans may have up to $350 ETF.
What happens to my phone payments?
Remaining device payment balance is charged to your final bill.
How do I return Fios equipment?
Verizon sends a prepaid shipping label. Return within 30 days to avoid equipment fees.
Can I keep my number?
Yes. Port your number to a new provider before or during cancellation.
Annual Cost
£960.00
per year for Verizon
Cancelling saves you this every year