How to Cancel Microsoft 365
Microsoft 365 can be cancelled online through your Microsoft account. The process is fairly straightforward with a clear cancellation option.
Steps verified March 2026
Quick Facts
Pricing (all plans)
Cancel online?
Yes
Pause option?
No
Refund policy
Pro-rata refund available if you cancel within the first 30 days. After that, no refund but access continues until end of period.
After cancellation
OneDrive files remain but storage drops to 5GB free. Files over the limit become read-only. Desktop Office apps stop working.
What to Watch Out For
- Shows a detailed list of "benefits you will lose" including storage and app access to discourage cancellation
Cancellation Steps
Go directly to Microsoft 365 cancellation pageSign in to Microsoft account
Go to account.microsoft.com/services and sign in.
Find your subscription
Locate Microsoft 365 under your services and subscriptions.
Click "Manage"
Click the "Manage" link next to your Microsoft 365 subscription.
Select "Cancel"
Click "Cancel" or "Turn off recurring billing" and follow the confirmation prompts.
Tips & Things to Know
- Your files in OneDrive remain accessible but storage reverts to 5GB free.
- You lose access to desktop Office apps but can still use the free web versions.
- Consider turning off recurring billing instead of cancelling to keep access until the period ends.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period for digital subscriptions.
- Microsoft must honour pro-rata refund requests within 30 days under their own terms, which form part of the contract.
Frequently Asked Questions
Can I cancel Microsoft 365 at any time?
Yes. You can cancel online at any time. Access continues until the end of the paid period.
Will I get a refund from Microsoft 365?
If you cancel within 30 days of purchase or renewal, Microsoft offers a pro-rata refund. After that, no refund.
What happens to my OneDrive files if I cancel Microsoft 365?
Files remain but your storage drops to 5GB. If you exceed this, files become read-only for 12 months before deletion.
How long does Microsoft 365 cancellation take?
The online process takes about 5 minutes. Cancellation is effective at the end of the billing period.
Can I still use Word and Excel after cancelling Microsoft 365?
You lose access to desktop apps but can use the free web versions of Word, Excel, and PowerPoint at office.com.
Annual Cost
£95.88
per year for Microsoft 365
Cancelling saves you this every year