How to Cancel Second Nature
Second Nature is an NHS-backed healthy eating and weight management programme. It includes a 12-week structured programme and optional ongoing membership. Cancellation is handled through customer support.
Steps verified March 2026
Quick Facts
Monthly cost
£39.99/mo
£479.88/year
Cancel online?
No — phone/letter required
Pause option?
No
Refund policy
Refund terms vary by programme stage. Contact support for specific details.
After cancellation
Programme data and health information retained per their privacy policy.
What to Watch Out For
- Highlights health progress and achievements during cancellation
Cancellation Steps
Go directly to Second Nature cancellation pageCheck your programme stage
Log into the Second Nature app to see if you are in the initial programme or ongoing membership.
Contact support
Email help@secondnature.io to request cancellation.
Confirm cancellation
Support will confirm when your access will end and any refund due.
Tips & Things to Know
- The initial 12-week programme may have different cancellation terms from the ongoing membership.
- Some NHS referrals cover the programme cost, so check if you need to cancel at all.
- Download any meal plans or recipes you want to keep.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you may have a 14-day cooling-off period.
- Second Nature must not make cancellation harder than sign-up under the Digital Markets, Competition and Consumers Act 2024.
Frequently Asked Questions
Can I cancel Second Nature online?
Not self-service. You need to email support to cancel.
Is Second Nature available on the NHS?
Yes. Some GP surgeries can refer you to Second Nature at no cost.
Will I get a refund?
Refund eligibility depends on where you are in the programme.
Can I keep the recipes after cancelling?
Download any content you want before your access ends.
What is included in the programme?
A 12-week structured plan with a health coach, recipes, and ongoing support.
Annual Cost
£479.88
per year for Second Nature
Cancelling saves you this every year