How to Cancel Proton Mail Plus
Proton Mail Plus provides additional email storage, custom domains, and advanced features. Cancelling reverts your account to the free tier. You keep your email address and existing emails, but lose access to premium features.
Steps verified March 2026
Quick Facts
Monthly cost
£3.99/mo
£47.88/year
Cancel online?
Yes
Pause option?
No
Refund policy
Proton offers a 30-day money-back guarantee on new annual subscriptions. Monthly plans are non-refundable.
After cancellation
Your email address and existing emails are retained on the free tier. Emails exceeding the 1GB limit may become inaccessible.
What to Watch Out For
- Shows all premium features you will lose in a detailed comparison table during the downgrade flow
Cancellation Steps
Go directly to Proton Mail Plus cancellation pageSign in at account.proton.me
Go to account.proton.me and log in.
Go to Subscription
Navigate to Settings > Subscription.
Select "Downgrade account"
Click the option to downgrade to the free plan.
Confirm downgrade
Follow the prompts. You keep Plus features until the end of the billing period.
Tips & Things to Know
- Reduce your mailbox size below 1GB before downgrading to avoid issues on the free tier.
- Remove custom domains and additional email addresses before downgrading.
- Export important emails before the downgrade if you are close to the storage limit.
Your Consumer Rights
- Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period.
- Proton must provide clear cancellation instructions under UK consumer law.
Frequently Asked Questions
Will I lose my Proton Mail email address?
No. Your @proton.me or @protonmail.com address is retained on the free tier.
What happens to my emails above the free storage limit?
Existing emails are preserved but you cannot receive new emails until you free up space.
Can I get a refund on Proton Mail?
Annual plans have a 30-day money-back guarantee. Monthly plans are non-refundable.
Do custom domains stop working?
Yes. Custom domains are a paid feature and stop working on the free tier.
Can I downgrade Proton Mail at any time?
Yes. The downgrade takes effect at the end of your current billing period.
Annual Cost
£47.88
per year for Proton Mail Plus
Cancelling saves you this every year