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How to Cancel Surfshark VPN

Surfshark provides VPN, ad-blocking, and antivirus services. Cancellation stops auto-renewal. They offer a 30-day money-back guarantee for new subscribers.

Moderate
~5 minutes
Software

Steps verified March 2026

Quick Facts

Monthly cost

£12.95/mo

£155.40/year

Cancel online?

Yes

Pause option?

No

Refund policy

30-day money-back guarantee for new subscribers. After 30 days, no refunds on any plan.

After cancellation

Account data is deleted on request. VPN usage logs are not stored per their no-logs policy.

What to Watch Out For

  • Multi-year plans offer steep discounts but lock you in with no refund after 30 days
  • The cancellation option is labelled "Cancel auto-renewal" rather than "Cancel subscription"

Cancellation Steps

Go directly to Surfshark VPN cancellation page
1

Go to my.surfshark.com

Sign in to your Surfshark account.

2

Click "Subscription"

Navigate to your subscription settings.

3

Click "Cancel auto-renewal"

Turn off automatic renewal.

4

Confirm

Your VPN access continues until the end of the paid period.

Tips & Things to Know

  • Within 30 days of purchase, you can request a full refund through live chat.
  • Multi-year plans are heavily discounted but non-refundable after 30 days.
  • Surfshark allows unlimited simultaneous device connections.

Your Consumer Rights

  • Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period. Surfshark extends this to 30 days.
  • Surfshark must honour its advertised money-back guarantee as a contractual term under UK law.

Frequently Asked Questions

How do I get a Surfshark refund?

Contact live chat support within 30 days of purchase to request a full refund.

Does cancelling Surfshark remove the VPN immediately?

No. Your VPN access continues until the end of the paid period.

Are Surfshark multi-year plans refundable?

Only within the first 30 days. After that, the remaining term is non-refundable.

Can I use Surfshark on unlimited devices?

Yes. Surfshark allows unlimited simultaneous device connections on all plans.

Is there a free VPN alternative?

Proton VPN offers a free tier with limited servers. Fully free VPNs often have privacy concerns.

Annual Cost

£155.40

per year for Surfshark VPN

Cancelling saves you this every year

Contact Details

Account page
Live chat on surfshark.com